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What we do

We manage the fulfillment of all commercial contracts and oversee the strategic assessment of our products and services, ensuring they align with emerging customer preferences.

We identify the capabilities needed to meet current and future business needs, managing both the internal and external aspects of our automotive customer contracts with a strong emphasis on retention and satisfaction. Working closely with the operations and customer engagement teams to keep customers informed and satisfied throughout the delivery stage.

Customer Services

Our team is dedicated to providing exceptional customer service and sales support for all repair sector services customers. We sell essential products and services, such as Data and Training, crucial for the body repair industry.

We handle all Repair Sector Services enquires, such as Body shop and Member training requests, apprentice related enquires, Escribe renewals and new business whilst maintaining all customer and sales related processes.

We work closely with the Academy teams and pool our knowledge to solve issues efficiently.

About Thatcham Research

With over five decades of experience in industry leading research and analysis, Thatcham Research is the UK’s only not-for-profit automotive risk intelligence organisation. Focused on safety, security and sustainable repair, Thatcham Research is a key player in the global automotive industry.

Founded in 1969
Co-workers 275