Sales Associate | £25,000 basic + up to 30% bonus OTE + excellent benefits | Hybrid | Permanent 

We're Hiring!

If you’re looking for the next step in your sales career and have a passion for creating an excellent customer experience, then this could be the role for you!

As a Sales Associate, you’ll be at the heart of our Customer Service team, helping us connect with new customers, grow existing relationships, and deliver outstanding service across our Repair and Automotive sectors.

You’ll be responsible for opening doors with prospective customers, identifying and nurturing new business opportunities, and increasing revenue from both new and existing customers.

Working closely with the wider Customer Services Team, you’ll help convert leads through targeted outbound sales campaigns, process customer orders, and contribute to the successful achievement of team objectives and commercial revenue targets.

What you'll be doing:

• Generating leads and identifying new business opportunities through outbound sales campaigns.
• Acting as the first point of contact for customer enquiries and order placements.
• Managing contract renewals, preparing quotes, and ensuring smooth license renewals.
• Collaborating with internal teams to ensure accurate invoicing and customer satisfaction.
• Maintaining and updating CRM records to track leads and opportunities.
• Supporting events and contributing to scalable sales processes.

Skills & experience that will set you up for success in this role:

• Previous experience in a telephone-based sales role in any industry, consistently delivering a high level of customer service and attention to detail
• Proactive and target-driven mindset
• Excellent communication skills, verbal and written
• Proficiency in MS Office suite and comfortable picking up new in-house systems
• Familiarity with CRM systems would be a bonus (training provided)

Did you know...

Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don't apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities.

We know the perfect candidate doesn't exist! If you think you have what it takes but don't tick every box, we'd still encourage you to apply - it could be a perfect fit!

Perks & Benefits

Salary - £25,000 basic + up to 30% bonus OTE.

• 10% non-contributory pension
• 29 days holiday (inclusive of Christmas shutdown) + public holidays
• Group Life Assurance (equal to 3 x basic salary)
• Group Income Protection (after 2 years’ service)
• Salary Sacrifice schemes (cycle to work, home & tech scheme)
• Moneyhealth’s Financial Coaching & Wellbeing Platform
• Health Cash Plan (cash back on eligible medical treatments)
• Benenden Health Care (opt-in benefit)
• Reward & Recognition Programme
• Discounted gym membership
• Sports & Social club
• Payroll charitable giving
• Subsidised on-site restaurant
• Free on-site parking

When we work

Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45 (Talk to us about flexible working if this doesn’t quite suit you – we take work-life balance seriously!)

How we work

We understand the benefits of remote and in-person collaboration and therefore have a hybrid working model – you’ll be expected to work from our office in Thatcham at least two days per week.

What we do

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.

Our active safety track site is one of the leading accredited Euro NCAP testing facilities, trialling and assessing the very latest developments in vehicle safety and assistance technologies.

Our Values

As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process.

Our Commitment to Diversity, Inclusion & Belonging

We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change.

Beyond our membership in the Automotive 30% Club, we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging.

Recruitment process

We’re proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can – which starts right here, your application! We’re continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus – yes, even with salary & benefits.

What can you expect from our recruitment process?

• Regular updates on the progress / outcome of your application
• An initial telephone screening call with our Recruitment Business Partner
• First interview with the hiring manager, usually via Teams
• Second/Final interview, in-person at our office (we may give you a role specific task to present on!)
• Personalised feedback following your interview – because everyone deserves that!
• An opportunity to give us your honest feedback in a short survey on all of the above

We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

All applicants must have Right to Work in the UK.

If you're experiencing any issues with our career site or application from, please let us know here: careers@thatcham.org ⁠